Who is Luna Fashion House?
Who is Luna Fashion House?
Luna Fashion House is an accessible-luxury womenswear brand based in Newport Beach. We pair European craftsmanship with modern ease, producing small-batch, limited-edition collections in Europe through women-led ateliers. Every piece is designed to move from desk to dinner, travel beautifully, and earn a lasting place in your wardrobe.
What does “accessible luxury” mean at Luna?
What does “accessible luxury” mean at Luna?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
What is your design aesthetic and color palette?
What is your design aesthetic and color palette?
Our aesthetic is timeless and feminine with modern functionality. The core palette—Ivory, Noir, Midnight Green, and Bordeaux—anchors effortless capsule dressing. We also offer neutrals and color stories for every woman’s style and taste, including polka dots, floral prints, ombré effects, classic solids, and elegant neutrals.
Where are Luna garments made?
Where are Luna garments made?
All garments are made in Europe in small batches by experienced teams in women-led ateliers. We do not use sweatshops. Limited runs protect quality and help reduce waste.
Which fabrics do you use?
Which fabrics do you use?
We favor satin, wool, silk viscose, and cotton blends because they deliver drape, breathability, and longevity. When performance requires a blend, we keep synthetics minimal and choose wrinkle-resistant compositions with smooth comfort linings. The exact fabric content appears on each product page.
How do you ensure quality?
How do you ensure quality?
Every style moves through pattern refinement, multi-size fit testing, real-life wear tests, and two rounds of inspection—at the atelier and again before fulfillment—so the piece you receive is polished and consistent.
How does a Luna design come to life?
How does a Luna design come to life?
We begin with concept and palette, develop and refine patterns, test fit on a range of sizes and body shapes, and wear-test for movement and wrinkle recovery. We then move into small-batch European production and finish with final quality checks.
Do Luna styles run true to size?
Do Luna styles run true to size?
Most styles run true to size. If a piece is intentionally snug or relaxed, we note it in the Fit & Details section on the product page. When you are between sizes, consider sizing up for structured jackets and sizing down for stretch knits.
How do I find my size?
How do I find my size?
Open the Size Guide on any product page and compare our garment measurements with a similar piece you already own. If you are unsure, contact Customer Care and we will help you choose.
How should I measure myself at home?
How should I measure myself at home?
Measure the fullest part of your bust with the tape level. Measure your natural waist just above the navel. Measure the fullest part of your hips with your feet together. Use light clothing and avoid pulling the tape tight.
How can I choose pieces that flatter my body shape?
How can I choose pieces that flatter my body shape?
If you are hourglass, highlight the waist with belted blazers, wrap silhouettes, and pencil or A-line skirts. If you are rectangle, create definition with belted jackets and pleated or wide-leg trousers. If you are pear, balance proportions with structured shoulders, darker bottoms, and A-line skirts. If you are inverted triangle, soften the top with V-necklines, bias or A-line skirts, and wide-leg pants. If you are petite, elongate with single-breasted blazers, above-knee skirts, and ankle-length trousers. If you are tall, emphasize clean vertical lines with longline blazers, wide-leg trousers, and midi dresses.
Do you offer personal styling?
Do you offer personal styling?
Yes. We provide complimentary styling guidance for work, travel, and events. Share your size, height, and goals, and we will suggest a mini-capsule that fits your life.
How should I care for Luna garments?
How should I care for Luna garments?
Always follow the care label. Many Luna styles are machine-washable on a Hand Wash, Delicates, or Sensitive cycle in cold water. Wash separately or with like colors using a mild detergent, turn garments inside out, and use a mesh bag for extra care. After washing, shake gently, smooth the seams, reshape the garment, and then place it on a padded hanger or lay it flat to air-dry. You may or may not need light touch-up steaming; if you steam, use low to medium steam at a safe distance. For lace or delicate trims, steam from the inside or use a pressing cloth if lightly ironing. Tailored jackets and trousers should be spot cleaned and steamed between wears and dry cleaned only when needed to preserve structure and color. Lace and delicate pieces can be hand washed cold or professionally cleaned and dried flat away from heat and direct sun. For travel, roll garments in your suitcase and give them a quick steam on arrival. Store jackets on shaped or padded hangers and fold knits to prevent stretching.
Which payment methods do you accept?
Which payment methods do you accept?
We accept major cards and digital wallets, including Shop Pay, Apple Pay, and Google Pay. Shop Pay Installments may be available for eligible orders at checkout.
How quickly do you process orders?
How quickly do you process orders?
We process orders within one business day, Monday through Friday, Pacific Time. Orders placed after our daily cutoff may process on the next business day.
How long does shipping take within the United States?
How long does shipping take within the United States?
After processing, most orders arrive with two-day shipping. You will receive a tracking link by email when your order ships.
Can I request expedited shipping or special handling?
Can I request expedited shipping or special handling?
Yes. If you need faster delivery or signature-required service for a high-value order, please email connect@lunafashionhouse.com and we will do our best to accommodate.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We move quickly. If you need a change, contact us as soon as possible with your order number. If the order has already shipped, you can begin a return through the Returns Portal.
How do pre-orders work at Luna?
How do pre-orders work at Luna?
Select styles are made to order and typically ship four to six weeks from the date of purchase. The estimated ship window appears on the product page. Payment is usually captured at checkout to reserve your unit. If your cart includes both in-stock and pre-order items, they may ship separately. We will email you if timelines change.
What is your return policy?
What is your return policy?
We offer a fourteen-day return window from delivery on eligible items in new, unworn condition with tags attached. Final-sale items are clearly flagged on the product page.
How do I start a return or exchange?
How do I start a return or exchange?
We use a self-serve Returns Portal. Open your order confirmation email and click the portal link to request a return or exchange and to generate your label.
When will I receive my refund or exchange?
When will I receive my refund or exchange?
After your return is delivered, we inspect the item and then issue your refund, exchange, or store credit according to your request and policy eligibility. You will receive email updates at each step.
Are return labels complimentary?
Are return labels complimentary?
Return shipping terms are shown during the portal flow. We keep the process clear and simple so you know what to expect.
Do you offer gift options and gift cards?
Do you offer gift options and gift cards?
Our premium packaging is gift-ready, and you can add a gift note at checkout when available. Digital gift cards are available and are delivered by email.
What is your approach to sustainability and ethics?
What is your approach to sustainability and ethics?
We plan small batches, prioritize natural and natural-rich fabrics such as satin, wool, silk viscose, and cotton blends, and design with a capsule mindset to reduce waste. We produce in European facilities that meet strict labor standards. Approved returns are inspected and restocked when possible, and imperfects may be repaired, donated, or reserved for quality review.
Do you collaborate with stylists and creators?
Do you collaborate with stylists and creators?
Yes. We partner with stylists and creators who share our values of elevated style and empowerment. You can visit our Affiliates or For Creators page to apply.
Do you work with retailers or offer wholesale opportunities?
Do you work with retailers or offer wholesale opportunities?
Our focus is direct to consumer and small batch. For special projects or trunk shows, please email connect@lunafashionhouse.com.
Do I need an account to place an order?
Do I need an account to place an order?
You can check out as a guest. Creating an account simply makes tracking, exchanges, and wishlists easier.
Is checkout secure and how do you protect my data?
Is checkout secure and how do you protect my data?
Payments are processed through Shopify’s PCI-compliant system and leading digital wallets. We use your data to fulfill orders and improve your experience. You can read more in our Privacy Policy.
How can I reach Customer Care and when will I hear back?
How can I reach Customer Care and when will I hear back?
You can use the Contact page or email connect@lunafashionhouse.com. Please include your order number and any helpful photos. We typically respond within one business day, Monday through Friday, Pacific Time.